Hosting Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern the use of hosting services (“Services”) provided by InteractiveWebs, ABN 85 815 958 518, to clients (“You/Your”). By ordering or using our Services, You agree to these Terms.

2. Services Provided

We provide website hosting, domain management, and related services primarily to Australian businesses. Services are provisioned as described on our website or as agreed in writing.

3. Account & Responsibilities

• You are responsible for the accuracy of information provided to us.
• You agree to maintain the security of your hosting account (e.g. passwords, access details).
• You must ensure Your use complies with Australian law, including copyright, privacy, and spam legislation.

4. Acceptable Use

You must not use our Services for:

• Sending unsolicited bulk emails (spam).
• Hosting or distributing illegal, abusive, or offensive content.
• Activities that may disrupt or harm our infrastructure or other customers.

We may suspend or terminate Services if we believe You are in breach.

5. Billing & Payment

• All prices are in AUD and include GST unless stated otherwise.
• Invoices are issued monthly or annually, according to Your chosen billing cycle, and are payable by the due date.
• Late or unpaid accounts may result in suspension or termination of Services.
• Domain renewals and hosting renewals are Your responsibility; failure to pay may result in loss of service or domain name.

6. Support

We provide support for issues directly related to our hosting environment. Support does not cover website coding, third-party software, or general IT consulting unless otherwise agreed.

7. Backups & Data

We do not provide backups of Your data. You are solely responsible for maintaining Your own data backups. We do not guarantee recovery of lost data.

8. Service Availability

We aim to provide reliable hosting services but do not guarantee uninterrupted or error-free availability. Planned maintenance will be scheduled outside peak hours where possible.

9. Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses.
• Our total liability for any claim is limited to the amount paid by You for the Services in the past 3 months.

10. Termination

Either party may terminate Services with written notice. Fees paid in advance are non-refundable unless required by Australian Consumer Law.

11. Changes to Terms

We may update these Terms from time to time. Changes will be published on our website. Continued use of Services constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes shall be resolved in the courts of New South Wales.

13. Contact

Questions about these Terms can be sent to sales@interactivewebs.com.au.